Refund policy
If you purchase a finished product:
1. If the product is not defective/customer convenience
(These are also some of the mistakes, the size and color are different from what you imagined, or the changes in your mind.)
Please count the product's receipt date (※1) as the first day and send an email to inform you that you will return it within 7 days.Please contact us by (※2). We will inform you of the return method by email.
If this period has passed, you cannot return it for any reason.
Also, it is necessary for returnsReturn shipping costs are borne by the customerThat's what happens.
After the product is returned to us, we will check the condition of the product and determine that it does not fall under any of the following 1-9, a full refund will be provided. Otherwise, we cannot accept returns or refunds.
[No returns or refunds]
(1) After the product arrives(※1)If you are unable to contact us within 7 days
(2) For SALE products
(3) For made-to-order products such as custom-made, custom orders, and size changes
(4) If part or all of the accessories etc. are damaged or dirty, at the customer's responsibility, is lost.
(5) If the product is dirty or damaged at your own risk
(6) ProductIf you have used it once (except for trying on for just a few minutes at the product pickup location).
(7)If the product is not returned within 10 days of your notification of return, you will receive a message about a return.
(8) If the product or accessories are damaged and dirty during mailing without taking the return method specified by us and the product or accessories are damaged or dirty during mailing.
(9)Other In the case that we have made a fair judgment that we cannot accept an exchange in accordance with the above
About cooling off
Cooling-off is a system that applies to door-to-door sales. Cooling off is not required for mail order sales. Please note that this EC site is a mail order service that is accessible from customers, so the cooling-off system does not apply.
2. If the product is defective
If there is any obvious damage or damage upon arrival of the product,The product receipt date (※1) is counted as the first day and email us within 7 days.Please contact us using (※2). We will repair or replace it.
Our products are produced by the owner themselves, so we carefully look at every detail from the time of production. Therefore, we will notice scratches, chips, and damage along the way, so we believe that it is extremely rare for the product we send to the customer to be defective. Furthermore, we take great care and inspect the products before shipping. However, if the product is damaged or damaged when it arrives, we will repair it. However, if something with the same design is in stock, we may prioritize giving it to the customer as soon as possible and replace it.
If you wish to return the product rather than repairing it, we will refund you. However, we cannot refund you if any of the following applies to (1) to (9). If you pay by credit card, the timing of the refund will be determined by the card company's regulations.
We will cover the return shipping costs.
(1) After the product arrives(※1)If you are unable to contact us within 7 days
(2) For SALE products
(3) For made-to-order products such as custom-made, custom orders, and size changes
(4) At the customer's responsibility, we will accept part of the accessories, etc.If damaged or dirty, lost
(5) If the product is dirty or damaged at your own risk
(6) ProductIf you have used it once(Except for trying on items for a few minutes at the receiving location)
(7)If the product is not returned within 10 days of your notification of return, you will receive a message about a return.
(8) If the product or accessories are damaged and dirty during mailing without taking the return method specified by us and the product or accessories are damaged or dirty during mailing.
(9)Other In the case that we make a legitimate judgment that we cannot accept your order in accordance with the above
*1 What is the product receipt date?Delivery Completion Date for Delivery Companyis
※2 Your email address is info at mark kelen.co.jp. Please change the at mark to a symbol
If you purchase an order, custom order, or sale item:
Under no circumstances will we be able to accept refunds for orders, custom orders, and SALE products after your order has been confirmed.
(The timing of your order will be confirmed by us.This is assumed to be completed upon sending an "Order Confirmation Email." )
Our products are produced by the owner themselves, so we carefully look at every detail from the time of production. Therefore, we will notice scratches, chips, and damage along the way, so we believe that it is extremely rare for the product we send to the customer to be defective. Furthermore, we take great care and inspect the products before shipping. However, if the product is damaged or damaged when it arrives, we will generally repair it.
For workshops and courses:
In the case of workshops and courses, we do not accept cancellations after you have applied, as preparation fees such as arranging the classroom will be incurred. If it is inconvenient, we will reschedule it.
We will respond to your transfer date via LINE or email, so please register as a friend on the official LINE account below or use the inquiry form.
About shipping
We may bear the shipping costs for returning or resending products, or the customer may be responsible for the costs. For more information, please read the above case-specific policies.