Disclosure based on the Specified Commercial Transactions Act

Sales operator

name Keren Co., Ltd.
Shop name KELEN
Representative Maeda Tomoko
address 2-21-4 Kamijujo, Kita-ku, Tokyo 114-0034
phone We have a lot of sales calls and only inform customers.
URL http://kelen.co.jp
email info at mark kelen.co.jp
Opening hours Monday to Friday, 10:00-17:00
Secondhand goods dealer license  Tokyo Metropolitan Public Safety Commission Permit No. 305531506086

Selling price, shipping

For custom-made products, we will provide you with an estimate including shipping costs before making them. For products other than orders, the sales price including consumption tax will be displayed on each product page.

Necessary fees other than the product price

If you choose bank transfer as your payment method, we ask that you pay the transfer fee.
In addition, optional fees may be charged, such as resizing the ring.

Terms of sale

For custom-made products such as custom-made and renovations, we will charge 50% to 100% of the sales price with advance payment when you apply for purchase.

Payment method

1. Credit Card

2. Cash on delivery

3. Bank transfer

Please note that the customer will be responsible for bank transfer fees.
*The item will be shipped after payment is confirmed, so if you are in a hurry, please use a credit card or cash on delivery.

Payment time

For custom-made or remodeled products

After the design is confirmed, we will charge 50% of the product price. We will send you a production confirmation email, so please make payment within one week of receiving the email.
After the product is completed, the remaining 50% will be paid. We will send you a complete email, so please make payment within one week after confirming the email. The item will be shipped after payment is confirmed.

For finished products

It depends on Shopify's system.

Conditions for product sales quantity etc.

All of our products are handmade and one-of-a-kind. Even if the design is the same, each gemstone has a different look, so the expressions are all different.

When the product is sold and sold

For custom-made or remodeled products

Due to the nature of the product, we will consider the time when we discuss the design after discussing with the customer.

For finished products

The sales contract will be concluded when you send the "Order Confirmation Email" sent from Shopify.

Regarding returns

For custom-made or remodeled products

Due to the nature of custom-made products, we do not accept exchanges or returns due to customer reasons. However, if there is a defective product, damage or damage during delivery, please contact us within 7 days of receiving the work and we will repair it.

For finished products

We do not accept returns due to customer reasons such as "I don't like it" or "It's not what I imagined." However, please contact us within 7 days of receiving the product if there is a defective product or damage or damage during shipping. We will handle the order by replacing, repairing, or returning.